Question 1

Can I change my order after placing it?

Accepted Answer

Need to change your order? We'll do our best! If it hasn't been dispatched yet, we can make changes. If it has, unfortunately, we can't. Email us at info@pepperandcute.com as soon as possible!

Question 2

When will my order arrive?

Accepted Answer

Your order should arrive in 2-4 days within the UK! If it takes a bit longer, just drop us a line at info@pepperandcute.com if you haven't received it after 10 working days. Thanks for your patience!

Question 3

Do we ship outside the UK?

Accepted Answer

We currently ship within the UK only due to high overseas delivery costs. But if you're outside the UK and really want our cute stationery, email us at info@pepperandcute.com and we'll calculate the shipping costs for you!

Question 4

What shipping options do we offer?

Accepted Answer

We currently offer Royal Mail Tracked 48 for all our adorable stationery deliveries! 📦✨

Question 5

How can I return items I don't want?

Accepted Answer

Changed your mind? No worries! Just let us know at info@pepperandcute.com within 10 days of receiving your item. Make sure it's in its original packaging and unused. You'll need to cover the return postage, but once we get it back, we'll process your refund within 14 days. Easy peasy!

Question 6

What is a discbound planner and why is it better than a spiral or ring-bound diary?

Accepted Answer

A discbound planner uses sturdy plastic discs (we use 9 × 32 mm discs) instead of spirals or rings. You can snap pages in and out in seconds, rearrange sections, add extra fillers or remove pages you don’t need – no wasted paper and no starting a new planner halfway through the year.
Our UK-designed discbound diaries are slightly larger than A5 (18 cm × 23.5 cm), have a flexible durable cover, and are compatible with other popular disc systems like the Classic Happy Planner. It’s the perfect mix of structure and total freedom – exactly what busy women and goal-getters tell us they’ve been missing!

Question 7

How do I customise my Pepper and Cute discbound planner?

Accepted Answer

It’s ridiculously easy!
Pop the discs open
Slide pages out or in
Snap everything back together
Add our Discbound Planner Fillers, sticker sheets, or any standard discbound inserts. Many customers build seasonal or themed planners (e.g., one for work, one for self-care). Our high-quality paper takes gel pens, markers and highlighters beautifully without bleeding. Want step-by-step ideas? We share customisation reels on Instagram @pepperandcute every week.

Question 8

What paper quality do your discbound planners use?

Accepted Answer

We only use thick, premium paper that feels luxurious and lasts all year. It’s smooth, fountain-pen friendly and designed not to ghost or bleed – perfect for daily journaling, habit tracking or mind-mapping your big goals. Customers regularly tell us it’s “the nicest paper they’ve ever used in a planner”.

Question 9

Are Pepper and Cute discbound planners compatible with Happy Planner or other brands?

Accepted Answer

Absolutely! Our 9-disc 32 mm system works perfectly with Classic Happy Planner covers, discs and fillers. So you can mix and match our beautiful UK-designed pages with your existing collection.

Question 10

What size are your planners and are they portable?

Accepted Answer

Our discbound diaries measure 18 cm wide × 23.5 cm long – slightly bigger than A5 but still slim enough to slip into a tote or work bag. The flexible cover and lightweight discs make them perfect for commuting, coffee-shop planning sessions or popping in your handbag.

Question 11

Can I add stickers, washi tape or extra sections to my planner?

Accepted Answer

100% – we actually encourage it! We sell matching Discbound Planner Sticker Sets and Sticky Notes designed to fit perfectly. The disc system lets you insert extra pages, dividers or even our A5 notebook sets whenever you want. Many customers create their own “Chaos Under Control” systems with our stickers – it’s part of the fun!

Question 12

Are your planners good for productivity, business or self-care?

Accepted Answer

They’re designed for all three! Our motivational quotes and layouts help with:
Weekly goal setting
Habit & mood tracking
Money control pages
Celebrating small wins
Whether you’re running your own business, juggling family life or focusing on personal growth, our discbound planners keep everything in one beautiful, expandable place.

Question 13

Where are Pepper and Cute products designed?

Accepted Answer

Everything is designed in the UK with love (that’s us!). We work with trusted suppliers to bring you high-quality materials while keeping our carbon footprint as low as possible. Every planner ships from our UK warehouse so you get fast delivery and support a small British brand.

Question 14

How do I look after my discbound planner to make it last?

Accepted Answer

Super simple:
Store flat or upright
Avoid extreme heat or direct sunlight
Use the discs gently when adding pages
Pop a protective cover on if you’re throwing it in a bag every day
Our durable covers and thick paper are built to last the whole year – and beyond!

Frequently Asked Questions