Frequently Asked Questions

How do I return unsuitable items?


If you’ve received your product and have changed your mind, then we’ll happily issue a refund for goods returned witihin 10 days from receiving them. Please, contact us on info@pepperandcute.com saying why you are returning it and making sure your name and order number is also on the email. The product should also be in the original packaging and unused. Please note in this instance, the customer is liable for the postage costs for returning the item. Once we receive the item at our office, we’ll process the refund within 14 days.




What are the shipping options?


At present we only offer standard delivery using local courier companies.




Do you deliver overseas?


Yes! We deliver to many countries. You can see the shipping cost at checkout. If your country doesn't appear in the checkout list, please contact us on info@pepperandcute.com




When will I receive my order?


It usually takes 2-4 days to receive your order in the UK. However, sometimes this may take a bit longer. Contact us on info@pepperandcute.com if you have not received your order after 10 working days. Thanks for your patience!




How do I make changes to an order I’ve already placed?


We cannot assure we'll be able to ammend your order details or products. It depends on the status of the order. If it's not been dispatched yet, we'll be happy to make any changes. However, if the order has been already dispatched, we'll not be able to make changes. Contact us on info@pepperandcute.com as soon as you realise you need to make any change in your order!